"If you or your CEO has been called upon by a TV news reporter to comment on a mass layoff, product recall or other urgent news situation, you know the feeling that this old Wide World of Sports adage can evoke: 'The thrill of victory and the agony of defeat,'" writes Gwen Chynoweth (photo, left).

Professor Timothy Coombs talks about the relations between social media and crisis communication.

I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011).

On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.

Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.

Revise these slides to make the text more effective for presentation purposes.

These concepts will help make you a better listener on the job and in every other aspect of life.