Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
"A huge French company has just banned the use of email within the company.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
Ever wonder about the work of a website's or blog's comment moderator?
"We've all heard of or experienced ourselves the mental or physical brain freeze that's often described as "choking" under pressure.
"In a single minute there are over 695,000 status updates on Facebook.
James Sandin (photo, left) is the founder/CEO of "Speak With EEEs.
A stunning visual motion-graphic presenting 15 keys facts and stats about the evolution of communication technologies and the Internet in the next 4 years.
"Every day, we make decisions that have good or bad consequences for our future selves.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
As a business communication instructor, it's important to teach your students how to write specifically for social media and digital communication.
Our daily life is full of unproductive habits and rituals that we execute – whether on a conscious or unconscious level.
Chances are you’ll have at least one video interview using Skype or another Internet-based phone service.
Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book on presentation design.
Get advice on dealing with four difficult audience members: the Resister, the Expert, the Dominator, and the Rambler.
Some entrepreneurs don’t agree that writing a comprehensive business plan is always a good idea.
Enjoy a pictorial tour of cultures around the world as you learn more about communication across the spectrum of culture context.
Dan Lutchansky, CPA, discusses the pros and cons of starting a small business and the major mistakes made by entrepreneurs.
This video discusses how to structure a business, briefly describing the advantages and disadvanages of a sole proprietorship, partnership, LLC, and corporation.
Niel Golightly is the Director or Sustainable Business Strategies for Ford Motor Company.
According to the World Business Council for Sustainable Development (WBCSD), companies able to tackle issues such as poverty, climate change, and population shifts are those most likely to succeed in the future.
This is a business ethics video Elizabethtown College created to teach students about business ethics in the workplace.