Business in Action, 7th Ed.
Chapter 16: Customer Communication
According to Bob Hutchins, "What people are sharing and how they’re sharing it is changing.
Richard Feloni and Mike Nudelman, with BusinessInsider.
"How often do you use Google to find something on the internet?
Ponder the key steps and decisions you have in front of you after graduation.
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See how mutual funds work and how to invest in them.
See how many trillions of dollars flow through tax havens every year.
"Most job candidates know it's important to make a good impression in the interview.
Randy Krum presents a CopyBlogger.
Dina Spector (photo, left) introduces an infographic from Happify titled - How to Beat Stress and Boost Happiness.
"When a plane is grounded or there are delays, customers sometimes vent their fury on Twitter.
"The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time.
Mikaela Rakos writes an introductory article and presents an infographic on the topic.
The team at The Write Life have prepared an infographic - 25 Editing Tips for Tightening Your Copy.
Ginny Soskey presents an infographic on the topic created by WhoIsHostingThis.
Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.
Stephanie Walden discusses customer relationship marketing (CRM) in a piece at Mashable.
"Even for those who are "in the know" about the benefits of Plus, many have difficulty learning how to use Plus effectively.
Hagan Blount introduces the topic and presents the infographic at TheMuse.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.
To view the whole infographic click on the image to the left or on the link below.
"As consumers use mobile devices more and more to read email, creating flawless designs that are readable and useful in both desktop and mobile environments can be quite a challenge.
"A Utah couple is suing an online merchant that fined them $3,500 for writing a negative review and sparked a financial nightmare for more than a year by reporting the alleged debt to credit rating companies.
To view the entire infographic click on the image or the link below.