Business in Action, 7th Ed.
Chapter 16: Customer Communication
Take a look at this summary of a Temkin Group report covering the topic.
"Startups face tremendous pressure while competing with their bigger counterparts.
"So here you go, we present to you our latest infographic — Seven Shocking Stats & Trends about the Internet.
"The most important thing you should keep in mind is if anyone would want to share or recommend the specific post to their family and friends.
"Everyday, each and every one of us interacts with the Cloud in some way.
Click on the image or the link below to view the full infographic at Visual.
"The mobile revolution is changing the way retailers display and sell goods as well as where and how they interact with customers.
Jennifer Frost, with GrammarCheck.
Randy Krum features an infographic on the topic.
Work4Labs has created an infographic named "Mobile Recruiting by the (Surprising) Numbers.
"Understanding your customers is an integral part of building a loyal customer base.
"Let’s take a look at the top social media brands as if it was a game of SNAKES and LADDERS.
"SMS remains the most useful engagement tool on mobile, followed by QR codes, two-way SMS and push notifications according to this new infographic.
"We’ve all seen it.
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More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
"So we’re taking a stand here," begins Terry Heick, director at TeachThought.
The amazing world of Coca-Cola via an infographic.
The Money Chart from Randall Munroe’s webcomic xkcd.
David Berkowitz explains the differences between Google+ and Facebook.
"Social media is about more than marketing and branding — it’s quickly becoming an essential part of customer outreach for brands.
As a business communication instructor, it's important to teach your students how to write specifically for social media and digital communication.
Seth Godin says, "The best marketers, of course, use the needle and the vise at the same time.