Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
A handy reference tool web landing page from North Carolina State University.
"[In August], cashierless store Zippin opened its doors to customers in San Francisco for the first time, beating Amazon Go to become the first cashierless store in the city.
From refining your goals to measuring your success, here’s how to get started.
"Speak from the heart (and not a script) in order to engage your audience.
Karin Hurt (photo, left) reports both the problems and the solutions.
"One of the biggest challenges you will face in business is handling conflict.
"When your mind is even slightly resisting a task, it will look for novel things to focus on.
"Your teams assume they're talking about the same thing--until they realize they're not.
"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"We celebrate bold entrepreneurs whose ingenuity led them to success, but what happens to those who fail?
"This manager has worked with remote team for 10 years, and has learned that in order for remote teams to be successful–you need to set them up to do so.
Whether you’re starting your first document or using Word’s advanced capabilities, this site can help.
"This kind of discussion is all about degrees of certainty.
"This kind of discussion is all about degrees of certainty.
Business Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking.
"Executive voice requires the leader or presenter to not only have the content but to understand the context or role.
"It’s time to use your introversion to your advantage instead of trying to change it.
"If you are a professional who lives on planet Earth.
"When we talk about productivity, we usually think about software and lists and time tracking.
"What do successful people do differently?
"Thinking too much isn't just a nuisance.
"Sending and receiving a follow-up email can be annoying.
"Whether you know it or not, our bodies have a specifically set programming schedule for the best time of day to concentrate, spark new ideas, and experience peak performance.