Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"As a customer, you have more options than ever when you want to contact a company.
"So, this article is for those that simply want basic, common sense, healthy, usable techniques.
Karin Hurt (photo, left) asks, "Have you ever felt this way?

According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
Explore a host of topics for managing a business by visiting this website published by the Small Business Administration.
"There are plenty of frustrations that crop up during your workday.
"This is the largest collection of social media tools on the planet.
Take a look at the platform at Teachable.
Take a look at Douglas Conant's manifesto.
"Here are my choices for The Best Sites For Learning About The World’s Different Cultures (and are accessible to English Language Learners): .
"Looking for some new ideas for tools to support your work?
"Looking for some new ideas for tools to support your work?
"Electronic Portfolios are a creative means of organizing, summarizing, and sharing artifacts, information, and ideas about teaching and/or learning, along with personal and professional growth.
"Electronic Portfolios are a creative means of organizing, summarizing, and sharing artifacts, information, and ideas about teaching and/or learning, along with personal and professional growth.
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
Follow these tips for more successful searches.
Use these ideas for some of the most common public speaking scenarios.
The Emergent website at Columbia University tracks and evaluates rumors spreading online.
The Emergent website at Columbia University tracks and evaluates rumors spreading online.
Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations.
Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations.
ClickSoftware’s blog discusses a range of topics on mobile business communication.
This resource is no longer available.
