Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications.
Excerpted from the book Netiquette by Virginia Shea.
"Straightening my office bookshelf this weekend, I found a news clipping I had saved because of its wise words from advice columnist Carolyn Hax.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
Dann Albright reports at MakeUseOf.
"In a recent Better Business Writing class, several participants had a challenge that most of us have: They could not get readers to respond to everything they requested in their emails.
"The talk in your organization focuses relentlessly on generating innovative, disruptive ideas.
"Here’s what the experts predict will be the top social media trends in 2016: .
"Data can be very powerful.
"It would be inaccurate to say that textual content is on the way out.
"What's the secret to becoming an excellent public speaker?
"It's important to remember that every interview is a two-way street.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
Maya Baratz (photo, left) reports on haptic feedback and the work of Hiroski Ishii of MIT's Media Lab.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz has the details.
"A lot of career advice is built around slogans like “follow your heart” or “follow your passion.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
" University of Illinois study found that people who earn the most (more than $10 million annually) are only a smidge happier than the average Joes and Janes who work for them.
"Email etiquette continues to be one of the most requested topics at our seminars.
"People size you up in seconds, but what exactly are they evaluating?
"For a long time, it was believed that people are born with a given level of intelligence and the best we could do in life was to live up to our potential.
Robert Whipple ruminates at TheTrustAmbassador.
"There’s nothing I love more than a good list, especially at the end of the year, when reflecting and resolution-making abound," says Adrian Granzella Larssen, editor-in-chief at TheMuse.