Excellence in Business Communication, 10th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"Thinking too much isn't just a nuisance.
"A classic introvert preference is aversion to meetings.
According to Laura Cox (photo, left), "Augmented Reality (AR) dwelled quietly in the shadow of VR until earlier this year, when a certain app propelled it into the mainstream.
"Your business needs collaboration -- but not everyone's a team player.
"Cognitive diversity has been defined as differences in perspective or information processing styles.
"Maybe someone less qualified gets a promotion you worked hard to earn.
"What’s your point of view?
Authors Carmen Sanchez and David Dunning (photo, left) take on the idea of overconfidence by beginners.
"Selling yourself quickly and efficiently is key when you meet someone new.
"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right?
"Digital creator Dylan Marron has racked up millions of views for projects like "Every Single Word" and "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate.
"In this clip Mark Powell provides best practice tips for opening and closing presentations.
Shana Lebowitz has the details.
"As Guy Kawasaki says, don’t be afraid of the crow’s feet.
"Slights with a smile.
Khyati Bhatt tackles the topic at SimplyBodyTalk.
"Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner.
"We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R.
"Meet a new leader in Introduction to Business: Business in Action.
"Are you a giver or a taker?
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
According to John Baldoni (photo, left), "A leader’s legacy is a sum of pluses and minuses.
"We already live among robots: tools and machines like dishwashers and thermostats so integrated into our lives that we'd never think to call them that.