Business in Action, 8th Ed.
Chapter 16: Customer Communication
According to Grace Smith (photo, left), "When you're undertaking a website redesign it can be tempting to rush in with the excitement of new possibilities, but it's important to consider the key aspects of a redesign, both aesthetically and from a business perspective.
"When you don't know how to answer a question during an interview, the silence can seem excruciating.
"Napoleon Hill, author of the best-selling 1937 book "Think and Grow Rich," explored the habits of the most likable people in his essay "Develop A Pleasing Personality," which was included in the book The Science of Success.
"Choosing mobile phone cases and customizing phones with charms and decorations may reveal a lot about a person's culture, as well as increase attachment to the devices, according to researchers.
"We asked a few career experts and hiring managers the ideal time to show up for a job interview.
"These companies will guarantee that you’ll not only love walking into the office on Monday morning, but that you’ll want to keep coming back.
Jake Mcspirit presents his list.
"While every job is different, we asked 14 entrepreneurs from the Young Entrepreneur Council (YEC) to name one “negative” thing they actually like to see when reviewing job candidates.
Jeff Bullas reports.
"Games and activities, graphics, and polling are just a few ways to keep your learners active in the learning process when using online collaboration.
"We all have to do job interviews — either as the candidate or as the boss interviewing candidates.
"You’re networking.
"Do you have a manager who sends cryptic, one-sentence emails that send you into a panic?
"As most companies grow from the small startup phase, they inherently begin to lean on a smaller group of leaders to drive the company in the same direction.
Laura Vanderkam reports on the topic.
"I love reading about the world’s greatest innovators.
"I’ve been doing a lot of presenting recently, and I have no problem admitting that it’s tough.
"Most of us know the standard work communication “don’ts”: Don’t swear, don’t tell racist or sexist jokes, don’t lie, don’t send the whole office an email meant for your best friend.
According to Charles Galda, CIO of Technology Centers and Services at GE Capital, "Ultimately, every business is focused on delivering value and driving growth, so the most important thing you can do in an interview is show how you can contribute to those goals.
Jo Eismont covers the topic at TheMuse.
"Do you feel uncomfortable asking for more?
"Successful businesses are often built on good people, so finding and choosing the good ones will determine your success more than anything else you do.
"Every office has one.
"If you are about to walk down some new, perhaps unpaved roads on your career journey only one thing is certain: uncertainty.