Business Communication Essentials, 7th Ed.
Chapter 4. Writing Business Messages
"Your body language speaks volumes about your mood and attitude.
Chris Weller (photo, left) reports on the topic with an assist from the ideas of Steven Pinker, author of The Sense of Style.
"Even your best ideas mean nothing if no one listens to you.
"Japan is known for its complex rules for social behavior.
"You’re looking at an e-mail you just wrote, and you’re not sure whether you have the right word: Do you want affect or effect?
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
"As with everything else we do today, technology has come up with a way to make our writing lives easier.
"Business writing used to be simply about communicating — getting information across to others," writes Michael Theriault.
Susan Adams presents the 8 keys at Forbes.
"People don’t have the time or the attention span to read any more words than necessary.
Helen Coster (photo, left) presents "10 Tips for Better Business Writing.
"Back when I was a journalist," writes Victor Lipman (photo, left), "an old editor of mine had a great saying he used to tell his writers: “I didn’t have time to write a short letter, so I wrote a long letter.
"I asked everyone around me, people who’d been working longer than I had, 'Why do we write this way?
"The slideshow not only acknowledges the long-lasting nature of digital information, but also suggests ways that employees can avoid incriminating themselves and GM by not using words like "catastrophic" and "spontaneous combustion" when talking about GM products.
Christina Desmarais of Inc.
"But, as you may have noticed, a lot of people are trying to tell stories these days.
"For word nerds everywhere (this author included) the yearly additions to the Associated Press Stylebook are always met with great intrigue.
"Napoleon Hill, author of the best-selling 1937 book "Think and Grow Rich," explored the habits of the most likable people in his essay "Develop A Pleasing Personality," which was included in the book The Science of Success.
"This infographic provides step-by-step interview tips for both the interviewee and the interviewer.
Is it "first-come, first-serve," or "first-come, first-served?