Business Communication Essentials, 8th Ed.
Chapter 7. Writing Routine and Positive Messages
Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
Check out our gallery at Pinterest.
"Amit Agarwal is the founder of Digital Inspiration, a popular tech & how-to website since 2004.
"Educators are often admonished to design work that 'leaves the classroom.
"There are many different ways of telling a story, but everything starts with an idea.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.
Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the ONLY authors who explain and illustrate in every chapter in their textbooks how mobile is revolutionizing business communication.
"If you’re a blogger, content writer, journalist, or novel writer, here are 10 FREE online tools that I recommend you to use to make your writing life a whole lot easier: .
Sig Ueland presents the tools at PracticalEcommerce.
"Business leaders and entrepreneurs with superb people skills have a competitive edge over others.
17-27: PechaKucha 20x20
12-47: Kentucky Cabinet for Economic Development
12-48: USA Water Polo
12-52: Kelly Services
7-33: Britax has apparently removed the detailed information about side-impact crashes from its website.
The free ebook and a pair of PowerPoint templates will help you make more-effective slide-document hybrids.
12-17: PechaKucha 20x20
9-34: Whole Foods Market
9-39: USA Water Polo
8-32: JetBlue Twitter account
8-33: Lee Valley Tools
Get everything you need to know from the Mobile Marketing Association.
The communication professionals at CommPRO explore the good and bad in crisis communication.
One Page Love has a large gallery of one-page webs designs.
Usability experts at Nielsen Norman Group offer dozens of research-based articles on effective communication using mobile devices and other technologies.