Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
Alyse Kalish (photo, left) has some good advice.
"As a customer, you have more options than ever when you want to contact a company.
"So, this article is for those that simply want basic, common sense, healthy, usable techniques.
"A position could be an opinion, an idea, or a plan.
"How much does the pace of speech matter in diplomatic speaking?
"Now, as much as I hate to see people bicker like elementary schoolers on the playground, I realize that fighting on Facebook is inevitable for some.
"We all have to negotiate in life, whether it’s asking for a bigger raise, nailing down details of a contract or even getting your kids to do their homework.
"Wharton's Peter Cappelli discusses IBM's decision to rethink its remote work policy for some employees.
"Below, we've rounded up 18 of the most useful scientific insights into the significance of body language, pulled from Psychology Today, research journals, and a few awesome books.
"The image you choose to portray to others is a big reflection of your true self, but the opposite effect can also be achieved.
"Some tricks, like remembering to smile, are easy to implement in your everyday life.
"Your posture, tone of voice, and even your diet may play a part in getting your message across.
According to Travis Bradberry (photo, left), "Self-awareness is a critical skill in the workplace.
"I like to ask questions and listen.
"Learn to communicate your needs with more firmness and less fear.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
Karin Hurt (photo, left) asks, "Have you ever felt this way?
"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.
"Serial entrepreneur, angel investor, philanthropist, author and CEO of Bizzultz May McCarthy [photo, left] explains how intuition will help you achieve financial freedom.
Áine Cain (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.

According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.