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"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"You’re conscientious when it comes to email.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day.
"It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years.
"These stats will help you bring your recruiting strategy into the 21st century.
"[Recently,] a ribbon was cut in Gluckstadt, Mississippi.
Christopher Ingraham (photo, left) reports on the topic at TheWashingtonPost.
"The most effective emails treat the subject line like a caller ID and use words that get to the point immediately.
According to Oliver Staley (photo, left), "Resumes are a poor proxy for a human being.
"I love being helpful when I can, but there’s an inherent conflict between saying yes and saying no.
"It’s time to use your introversion to your advantage instead of trying to change it.
"In an interview with Bee Shapiro for The New York Times, Seacrest broke down how he fit everything into 24 hours, from his 6 a.
"If you are a professional who lives on planet Earth.
"AI is one of the hottest topics in the technology world today.
"When we talk about productivity, we usually think about software and lists and time tracking.
Alex Cavoulacos has the list at TheMuse.
"Keeping income at the highest level possible is achieved by more than one method.
"Did you know that someone can tell how extroverted you are based on your face?
"Building relationships at work takes time and patience, but it’s crucial to your career.
"What do successful people do differently?
"As the volume of email we send and receive grows, with it comes a new problem: finding a specific message—or specific piece of information—within your vast archive.
"Lori Wright, general manager of Microsoft Teams and Skype marketing, offers advice for making daily meetings less repetitive and more inclusive.