Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"Do you hate your voice?
"Dave Isay [photo, left] opened the first StoryCorps booth in New York’s Grand Central Terminal in 2003 with the intention of creating a quiet place where a person could honor someone who mattered to them by listening to their story.
"In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening.
"Do employees complain that your company suffers from a lack of communication?
"One could argue that slang words like ‘hangry,’ ‘defriend’ and ‘adorkable’ fill crucial meaning gaps in the English language, even if they don't appear in the dictionary.
"In this soaring demonstration, deaf percussionist Evelyn Glennie illustrates how listening to music involves much more than simply letting sound waves hit your eardrums.
"In an exclusive preview of his book The Stuff of Thought, Steven Pinker looks at language and how it expresses what goes on in our minds -- and how the words we choose communicate much more than we realize.
Jeffrey Sharlach (photo, left) reports on the topic at HuffingtonPost.
"If you listen closely, there is a unique cry for help that can be heard within intercultural businesses everywhere.
"As a research scientist at Google, Margaret Mitchell helps develop computers that can communicate about what they see and understand.
"For most of us, language is transparent.
"As I pointed out in the previous article about evaluating intercultural mistrust, we have double standards with regards to trust.
"When clients first meet with me to improve their ability to communicate with colleagues and clients from other cultures, clarity is not usually at the top of their wish list.
"Good managers, in a lot of ways, are like coaches.
"What’s the requirement of being a good intercultural communicator?
"In the previous article I had you look at unreliable criteria for deciding whether to grant or withhold trust in an intercultural context.
"Amazon Go is being called the grocery store of the future, where lines and cashiers don't exist.
"In Strategic Communication class, 4 MBA students share information and techniques on gender related communication barriers.
"This talk was given at a local TEDx event, produced independently of the TED Conferences.
"You cannot avoid building an identity.
Watch the YouTube video by Diane DiResta.
"I recently wrote an article about five mistakes people with depression make.
"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice.