Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"The foundation on which trust is built or broken is the speech act of promises.
"Doesn’t language simply describe the world of business, or does it do more – does the language we use actually shape business?
"We've heard a lot of rhetoric lately suggesting that countries like the US are losing valuable manufacturing jobs to lower-cost markets like China, Mexico and Vietnam -- and that protectionism is the best way forward.
"The real strength of Artificial Intelligence lies in its ability process large and complex amounts of data far more effectively than humans.
"When you talk to an AI chatbot, who do you think writes those professional, peppy responses?
"Psychologist Susan David [photo, left] shares how the way we deal with our emotions shapes everything that matters: our actions, careers, relationships, health and happiness.
"Bad habits may not seem like a big deal on their own, but sometimes they can seriously drag you down in your life and career.
"You must give up so much in the pursuit of success.
"How smart can our machines make us?
Follow these simple tips to get the most from your next brainstorming session.
Free writing can be a great way to come up with material for a writing project and to get more comfortable with the process of writing.
Etiquette expert Barbara Pachter offers tips to help you get comfortable at business lunches and dinners.
"Here's how to hit it out of the park without any work experience or internships.
"There's no single formula for a great talk, but there is a secret ingredient that all the best ones have in common.
"Although artificial intelligence has become commonplace — most smartphones contain some version of AI, such as speech recognition — the public still has a poor understanding of the technology.
"Do you ever find yourself mindlessly browsing social media, not knowing how exactly you ended up there?
"You've got a smartwatch on your wrist, Siri in your palm, and emails notifications popping up on your computer screen all day long.
"Financial stability can put you on the right path.
"According to Kim Morris Lee, director of organizational effectiveness at the University of Illinois, when the U.
"Did you know that you listen with cultural ears and see with cultural eyes?
"Everyone knows that particular feeling of dread that accompanies a lull in conversation at a party, networking event, or even a job interview.
"Here’s a New Year’s resolution for 2018: de-clutter your digital history.
"Educator and entrepreneur Sebastian Thrun [photo, left] wants us to use AI to free humanity of repetitive work and unleash our creativity.
"Why is it that some people seem to be hugely successful and do so much, while the vast majority of us struggle to tread water?
"The quality of a business's internal communication often says a lot about the company itself.