Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Recently, a marketing firm called to solicit my business.
"I have been an executive with major corporations, including PepsiCo, Shell, and BBC Worldwide, as well as a change consultant.
"No approach or technique can guarantee persuasion success, but there are ways to determine if you are, indeed, made to persuade," writes Mark Rodgers (photo, left) at his blog - PersuasionMatters.
"Only the prepared can look authentic.
"From the moment two people meet, they're sizing each other up.
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"You don't have to be born with the power of persuasion.
"Wondering how to build your self-confidence?
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
"Just about every industry is undergoing some level of digital disruption, and the transformation is only in its infancy, according to McKinsey Digital global leader Paul Willmott, and Jay Scanlan, leader of McKinsey’s Digital Strategy Practice.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.