Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
"This is an interesting tactic from the retailer, and one that makes a lot of sense from a behavioral perspective.
"Getting out of debt can feel overwhelming.
"Life has a nasty habit of interrupting the best-laid plans, but more often than not, it’s our own minds that get in the way of our goals.
"Some of the latest research has been published in a new book out called, Engaged: The Neuroscience Behind Creating Productive People in Successful Organizations.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.
"Do you sometimes have your most creative ideas while folding laundry, washing dishes or doing nothing in particular?
"Presenting information to a crowd is an art form.
"Artist Kate Hartman uses wearable electronics to explore how we communicate, with ourselves and with the world.
"Data can be complicated, how you use it doesn't have to be.
"It is so easy for messages to get lost in translation.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"In short: If you want your sparring partner to see you as an an intellect of rational logic and sophistication — qualities that can hopefully persuade them to believe your wild opinion — try saying it out loud to them," writes Monica Torres (photo, left) in a piece at TheLadders.
"Being the new person is never easy.
"Every unsuccessful attempt can help you gain indispensable experience and mistakes can even be more valuable than achievements.
"Now, I’ve never found a senior manager who says that communications are not important; so why do organizational communications continue to break down despite all of the investment and generally good intentions?
"If you’ve got a presentation to give at work or school — or are perhaps getting ready to speak at a TEDx event?
"From the "I have a dream" speech to Steve Jobs' iPhone launch, many great talks have a common structure that helps their message resonate with listeners.
"Discipline is one of the cornerstones to living a successful and fulfilling life and something we should all strive to master.
"Talks on the importance of listening, and how to do it much better.
"If the members of the team cannot communicate, isolation limits their potential.
"Internal communication is important for any organization to function effectively.
"These talks reveal that some things are more within your grasp than you may think, especially if you ask.
"Successfully interacting with others is a key to your professional success.