Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"I spent the past month doing something most people dread: networking," says Rachel Gillett (photo, left).
"Columbia Business School research highlights the disconnect between peoples’ own views and their counterparts’ views of their assertiveness—and the impact it can have on negotiations.
Ashley Fidel (photo, left) has some new opening lines for networkers to consider.
"Luckily, there are signs we can look for when trying to detect a lie.
"I normally introduce myself by my first name.
"You don't have to play by the old rules: This is the digital age.
"It's natural to want to be liked.
"It turns out that using body language to determine whether somebody is lying is really quite hard.
Erin Meyer (photo, left) asks the question.
"If you're going to get anything done in business, you need people to respect you.
Christine Comaford (photo, left) discusses the topic.
"Asiana Airlines flight 214 crashed upon landing at San Francisco International Airport on June 6, 2013.
"The solution to the age-old problem of understanding others may be as simple as taking the time to improve your active listening skills.
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
"Below are ten common North American gestures that can cause offense abroad.
According to Drake Baer, "Within moments of meeting people, you decide all sorts of things about them, from status to intelligence to promiscuity.
"In honor of National Etiquette Week and our just-published list of the 45 best restaurants in America, we decided to clear up some common etiquette questions," writes Megan Willett.
"Want to make a better first impression and engender positive feelings that last a long time?
Ricky Van Der Zwan and Anna Brooks (photo, left) report.
See Damon Nofar's slideshow - 8 Tips for an Awesome PowerPoint Presentation - at BusinessInsider.
Richard Feloni reports on what he has learned from Jon Levy (photo, left), Founder of The Influencers.
"Here are ways [one] can be more charismatic: .
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
Drake Baer writes, "Over the past century science has made lots of advances into understanding the many social meanings of body language.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).