Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
"Speak from the heart (and not a script) in order to engage your audience.
Karin Hurt (photo, left) reports both the problems and the solutions.
"One of the biggest challenges you will face in business is handling conflict.
According to David Jensen, "As an advanced-degree holder in the sciences, you don’t have to be on the job market to feel beat down.
"While most workers still have one, companies and recruiters are putting less emphasis on résumés when searching for job candidates.
Check out this excerpt from Work Party by Jaclyn Johnson (photo, left).
"When your mind is even slightly resisting a task, it will look for novel things to focus on.
"Your teams assume they're talking about the same thing--until they realize they're not.
"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"We celebrate bold entrepreneurs whose ingenuity led them to success, but what happens to those who fail?
"This manager has worked with remote team for 10 years, and has learned that in order for remote teams to be successful–you need to set them up to do so.
"This kind of discussion is all about degrees of certainty.
"A lot of writing for business is sloppy, poorly written, disorganized, littered with jargon, and incomplete.
"A lot of writing for business is sloppy, poorly written, disorganized, littered with jargon, and incomplete.
"This kind of discussion is all about degrees of certainty.
"As the volume of email we send and receive grows, with it comes a new problem: finding a specific message—or specific piece of information—within your vast archive.
"If you have a skill that’s in demand, chances are you’ve received more than one job offer.
"There are many problems with the way most meetings are run.
Business Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking.
"We feel that technology is bad, while it actually isn't.
"Every now and again, I’ll receive one of those emails that makes me say: “Huh?
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"You’re conscientious when it comes to email.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.