Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Niceness wasn’t part of the equation.
"Communication is the most important skill we possess as a species and it is about to be radically improved by the use of artificial intelligence.
Susan Fowler weighs in on the topic at SmartBrief.
"Most leaders consider time their most important resource.
"When it comes to digital infrastructure and the relationship we have with it, it feels as if we’re at an important crossroads right now.
"An infographic allows freelancers, businesses and all sorts of organizations to portray information in a visual, easily digestible manner.
"This is the letter to write when you don’t get the job.
"My career fantasies," writes Erin McDermott Peterson, "consisted of me getting to just focus on recruiting all day—finding and interviewing people, making offers, and convincing them this was the right opportunity for them.
"Any time we interview someone, we wait to see whether they’ll write a thank you note or not.
"Keeping up with social media seems like an impossible task some days.
"Great results are more than half the battle.
According to Laura Cox (photo, left), "Augmented Reality (AR) dwelled quietly in the shadow of VR until earlier this year, when a certain app propelled it into the mainstream.
"In a world full of digital diversions, how are some people able to achieve a higher level of productivity than others?
"Your business needs collaboration -- but not everyone's a team player.
"Wondering how to get recruiters to notice your resume and application?
Lydia Bowers (photo, left) fields a question from a reader about changing careers at 60.
"If you're planning to wrap up your presentation with a half-hearted call for "any questions?
"Here's how to grow your influence, boost your impression and make a powerful impact.
"Presumably, extroverts are more excited by going to mixers and events and meeting new people.
Lydia Bowers (photo, left) answers a reader's question at TheMuse.
"Cognitive diversity has been defined as differences in perspective or information processing styles.
"It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention.
"We asked HuffPost Facebook followers from outside the U.
"To help you truly understand what gives a high-achieving entrepreneur that edge, here are the 10 things successful people never tolerate in themselves and in those around them.
"No matter how topical, relevant or pressing your content is, you're often fighting an uphill battle for the audience's attention.