Affectiva’s website offers several ways to try emotion-recognition AI, including mapping your emotions while you watch a YouTube video.

"Customer service isn’t simply an expensive, time-consuming obligation.

"But the struggle doesn't end with finding available warehouse space.

"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.

"Losing clients can be a nightmare.

Take the quiz at Saleforce.

"Every small business owner wants repeat business.

Rachel Premack spends the day riding with Miguel Santiago.

Robert Wynne (photo, left) explains.

"Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired.

"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.

"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.

"I’m starting to think we’ve hit "peak subscription box," declares Sarah Halzack (photo, left).

"Niceness wasn’t part of the equation.

"When Amazon first launched, it aimed to become nothing short of the world's largest bookstore.

"It’s a tough question.

Take a look at the infographic.

"Do you advertise on Facebook?

"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.

Cailey Rizzo reports at TravelandLeisure.

"Amazon Go is being called the grocery store of the future, where lines and cashiers don't exist.

Take a look at this SlideShare show via LinkedIn.

Erika Morphy (photo, left) covers the topic at CMSWire.

Mignon Fogarty, also known as Grammar Girl, offers a wide selection of easy-to-use advice on getting things right.

"Things aren’t great if you’re a department store.