Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
See how blockchain helps companies overcome the limitations of traditional ledgers.
This visualization shows the most common job types by American county using data using data from the County Business Patterns (CBP) survey.
The Global Opportunity Explorer presents companies and entrepreneurs with hundreds of sustainable business opportunities.
"The staggering rate of store closures that has rocked the retail industry over the past couple of years is expected to continue in 2019, with roughly the same level of closures expected this year.
"Forget your own desires, and lead with the value you can provide.
"A business model is an outline of how a company plans to make money with its product and customer base in a specific market.
"Despite its reputation as the underdog of the social media world, Pinterest outranks Twitter, Snapchat and Linkedin in popularity, according to this 2018 study.
"Customer service isn’t simply an expensive, time-consuming obligation.
"But the struggle doesn't end with finding available warehouse space.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"Losing clients can be a nightmare.
"It’s ironic that many schools don’t give lessons on how to study or take notes effectively.
Jennifer Frost of GrammarCheck.
See the infographic at GrammarCheck.
Jennifer Frost presents the infographic at GrammarCheck.
Jennifer Frost has the infographic at GrammarCheck.
"Every small business owner wants repeat business.
Rachel Premack spends the day riding with Miguel Santiago.
Robert Wynne (photo, left) explains.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"I’m starting to think we’ve hit "peak subscription box," declares Sarah Halzack (photo, left).
"Niceness wasn’t part of the equation.
"When Amazon first launched, it aimed to become nothing short of the world's largest bookstore.