Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"Here are some of the things that psychologists and social science researchers have found that have the power to lift your spirits and keep them high.
"It used to be (back before the Internet, smartphones and social media) that if you wanted or needed to speak to a client, you picked up the phone – or you sent her a letter.
Carolyn Gregoire (photo, left) checks in with author Nicholas Carr.
James A.
Chris Weller defines the "rule of three" and explains why it isn't what it is cracked up to be.
"Remember these points before taking it personally.
"Remember these points before taking it personally.
"You want to project confidence, competence, professionalism, and self-assurance.
According to Nick Morgan (photo, left), ".
"To stay competitive, you need to evolve with and embrace the changing times.
"What’s that you say?
"It’s our job to transform our organizations so we are ready for the future … and there’s really no way to transform without persuading.
"The good news is that businesses now have enough organizational experience with the idea of communication technology, that they are beginning to take ownership of its evolution.
"For the past few years over on the Jellyvision blog, our good pal Melanie Chapman (photo, left) has been showcasing what she calls Damn Good Communication – examples of companies solving a tricky communication challenge by being unusually creative.
See TeamChat's list.
"There’s a name for those everyday annoyances that build up and grate on your last nerve, drain your energy, and sap your productivity, says Madeleine Blanchard, cofounder of coaching services at The Ken Blanchard Companies in Escondido, California.
"The following are just some benefits to using your blog as a business communication tool?
"Based on my experience working online, I find that many people do not have a good grasp on how to convey their business communication.
"Start by writing short, declarative sentences.
According to Lolly Daskal (photo, left), "The best way to invite good new things into your life is to make room for them.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.