Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"The solution to the age-old problem of understanding others may be as simple as taking the time to improve your active listening skills.
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
"With mobile devices becoming mainstream in business communication, the challenge for those of us in education is to help students adapt their writing skills to this exciting but demanding new format.
"Below are ten common North American gestures that can cause offense abroad.
"Hiring managers only spend 6 second on your resume before they decide on you — this is what they look at.
"In honor of National Etiquette Week and our just-published list of the 45 best restaurants in America, we decided to clear up some common etiquette questions," writes Megan Willett.
"Want to make a better first impression and engender positive feelings that last a long time?
Ricky Van Der Zwan and Anna Brooks (photo, left) report.
Richard Feloni reports on what he has learned from Jon Levy (photo, left), Founder of The Influencers.
"Here are ways [one] can be more charismatic: .
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
According to Justin Gmoser, "While you may end up being asked the standard "What is your weakness?
Follow these steps distilled from Duarte’s decades of experience crafting presentations for major corporations.
Learn tips and tricks that will make your Google searches better and faster.
Drake Baer writes, "Over the past century science has made lots of advances into understanding the many social meanings of body language.
This video presentation by Professor Patricia Jenkinson describes the process of perception and helps explain why we each perceive the world in a unique way.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).
The search giant’s YouTube channel features employees talking about their experiences working at Google
Hear how leading-edge companies are adapting to take advantage of mobile communication.
Kristin Piombino (photo, left) gives the facts and offers up an infographic.
"Voice mail is dying, and the world’s largest soda maker just pounded another nail in its coffin," declares Jillian Bergman in a piece at HuffingtonPost.
"Since being plagued by anxiety is a sure way to sabotage your own success, we've put together a collection of research-backed tips for overcoming your fears.
Olga Khazan (photo, left), of The Atlantic, covers the topic of "vocal fry.
That resource is no longer available, but here is advice on creating a compelling LinkedIn profile.
Follow these steps distilled from Duarte’s decades of experience crafting presentations for major corporations.