Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"A Pentagon research team is studying the body language of Russian President Vladimir Putin and other foreign leaders to better predict their behaviour .
"Happens to everyone.
"I said goodbye to my mouse last month.
Click on the image, or the link below, to view the Pinterest page.
"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
"Here are 7 things you should never say to someone: .
A directory of business communication videos curated by Bovee and Thill .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"Think you're an expert at Googling?
"My grandfather lived in a nursing home during the last several years of his life.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"What an amazing year 2013 has been for mobile innovation - and consumers.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"Stress.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
That resource is no longer available, but here is advice on creating a compelling LinkedIn profile.
Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book.
Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book.