Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
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"Here are 7 things you should never say to someone: .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
Susan Young (photo, left) discusses the idea of the name-letter-effect.
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"My grandfather lived in a nursing home during the last several years of his life.
According to Mike Pugh (photo, left), "Voicemail might be negatively affecting your business.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Paul Stannard (photo, left) offers a solution to unproductive meetings.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
We write a lot about resumes — what to do, and what not to do.
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