Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"Meetings are an essential part of the life of every organization and your ability to run effective meetings with your management skills is a critical part of your success in meeting management.
According to Sara Saddington (photo, left), "We all have blind spots that are a result of our own worldview, experience, and expertise.
"When it comes to meetings in the office, most are filled with a whole lot of empty, buzzword-filled jargon.
"As a customer, you have more options than ever when you want to contact a company.
"So, this article is for those that simply want basic, common sense, healthy, usable techniques.
Karin Hurt (photo, left) asks, "Have you ever felt this way?

According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
"There are plenty of frustrations that crop up during your workday.
Take a look at Douglas Conant's manifesto.
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
Shana Lebowitz relates the story of how Doug Conant (photo, left), former CEO of Campbell Soup Company, continually reached out to employees and what it inspired.
"Internal communication has a lot in common with healthy living.
"I am not a medical expert, but I know communication plays a major role in the overall well-being of both the team and the organization.
"Recently, a marketing firm called to solicit my business.
"Here are 10 things you must avoid doing if you're going to any kind of dinner party: .
"Congrats! You’ve landed your dream internship or you’ve been officially hired for your full-time job.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"The strength of cyberspace is in its numbers.
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Finally, after all that negativity, some positive advice.