Business Communication Essentials, 7th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"Thanks to tweets, texts, posts, and very short attention spans, we have become a society constantly looking for the shortest way to communicate a thought.
"Good communication is essential to managing and working in a productive and efficient workplace.
"Gregory W.
Richard Feloni reports
"It used to be (back before the Internet, smartphones and social media) that if you wanted or needed to speak to a client, you picked up the phone – or you sent her a letter.
"You want to project confidence, competence, professionalism, and self-assurance.
According to Nick Morgan (photo, left), ".
"To stay competitive, you need to evolve with and embrace the changing times.
"What’s that you say?
"It’s our job to transform our organizations so we are ready for the future … and there’s really no way to transform without persuading.
"The good news is that businesses now have enough organizational experience with the idea of communication technology, that they are beginning to take ownership of its evolution.
"For the past few years over on the Jellyvision blog, our good pal Melanie Chapman (photo, left) has been showcasing what she calls Damn Good Communication – examples of companies solving a tricky communication challenge by being unusually creative.
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"The following are just some benefits to using your blog as a business communication tool?
Steven Benna, a writer at BusinessInsider.
"People pitch ideas all the time.
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"During the course of conversation, there are several tricks you can use to make your words sound more authoritative and to address your audience with greater overall confidence.
"Most of us know the standard work communication “don’ts”: Don’t swear, don’t tell racist or sexist jokes, don’t lie, don’t send the whole office an email meant for your best friend.
Ashley Fidel (photo, left) has some new opening lines for networkers to consider.
"I normally introduce myself by my first name.
"If you study great CEO communicators such as John Chambers of Cisco or the late Apple founder Steve Jobs, you can glean some helpful tricks," writes George Bell (photo, left).
"As mobile work styles become increasingly popular, odds are you’re going to wind up hosting a video conference or webinar sometime in the near future.