Business Communication Essentials, 8th Ed.
Chapter 4. Writing Business Messages
"Here are 12 everyday phrases you might be saying incorrectly: .
"After a recent session a client told me that, “You’re a magician.
"Some smaller retailers will tug at shoppers’ heartstrings during the holidays, trying to create an emotional experience or connection that a big national chain might not provide.
According to Todd Smith (photo, left), "There are literally hundreds if not thousands of little things we can do to raise the bar in our professional and personal lives.
"Before crafting a follow up email, we must first clarify what our objective is to draft a more effective call-to-action.
"Data can be complicated, how you use it doesn't have to be.
"The truth is, whether you use PowerPoint or Prezi or anything else, you can’t blame the software for the presentation.
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Here, however, I’m going to focus on one of the key causal factors for ‘difficulties’ in the meeting room: different personality types.
"Consider these three ways to show gratitude to co-workers who make your life easier.
"To become more emotionally intelligent, you must recognize your negative emotional reactions and then take deliberate steps to uncover what is hidden behind your feelings.
"There are a host of ways you can go wrong when writing business and networking emails, from horrible subject lines to forgetting to include attachments.
"There are a host of ways you can go wrong when writing business and networking emails, from horrible subject lines to forgetting to include attachments.
"If you've reached the stage of your job search where you're sending thank-you notes, you're almost at the finish line—but don't get complacent.
"The longer you talk after asking a question, the weaker it becomes.
"It is so easy for messages to get lost in translation.
"In short: If you want your sparring partner to see you as an an intellect of rational logic and sophistication — qualities that can hopefully persuade them to believe your wild opinion — try saying it out loud to them," writes Monica Torres (photo, left) in a piece at TheLadders.
Jane Burnett (photo, left) at Ladders.
"It's not just what you say; it's how you say it that matters.
"Meetings are an essential part of the life of every organization and your ability to run effective meetings with your management skills is a critical part of your success in meeting management.
"Every unsuccessful attempt can help you gain indispensable experience and mistakes can even be more valuable than achievements.