Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
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"When you're looking for a job sometimes the resume is the most important piece of it all.
"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).
Nicholas Carlson (photo, left) writes about meetings.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
"Here are 7 things you should never say to someone: .
A directory of business communication videos curated by Bovee and Thill .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
Dianne Gottsman (photo, left) advises, "As you set out 2014 with fresh goals and resolutions, don't overlook your social media profiles and activity.
Susan Young (photo, left) discusses the idea of the name-letter-effect.
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"Think you're an expert at Googling?
"In this video from the Wall Street Journal, [Ray] Kurzweil (photo, left) discusses how lifeless silicon is merging with our flesh-and-blood bodies to enhance our capabilities and ostensibly improve the way we interact with the world.
"My grandfather lived in a nursing home during the last several years of his life.
According to Mike Pugh (photo, left), "Voicemail might be negatively affecting your business.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"What an amazing year 2013 has been for mobile innovation - and consumers.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.