Business Communication Today, 14th Ed.
Chapter 10. Writing Routine and Positive Messages
"These 25 examples of gamification in business run the gamut for potential uses, but brands are coming up with innovative ways to incorporate game-like features into ordinary activities every day.
"Everyone today realizes the importance of digital technology and social media.
"Having a couple connections and an updated profile isn’t enough to make the most of LinkedIn.
Rebecca Greenfield reports.
Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.
"Start by writing short, declarative sentences.
"In his fourth book, "American Nations: A History of the Eleven Rival Regional Cultures in North America," award-winning author Colin Woodard [photo, left] identifies 11 distinct cultures that have historically divided the US.
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
Helen Coster (photo, left) presents "10 Tips for Better Business Writing.
"Want to feel good about your own company's "end result"?
"New research by Dr.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.
"Luckily, there are signs we can look for when trying to detect a lie.
"I normally introduce myself by my first name.
"Asiana Airlines flight 214 crashed upon landing at San Francisco International Airport on June 6, 2013.
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
According to Drake Baer, "Within moments of meeting people, you decide all sorts of things about them, from status to intelligence to promiscuity.
"In honor of National Etiquette Week and our just-published list of the 45 best restaurants in America, we decided to clear up some common etiquette questions," writes Megan Willett.
"Business leaders and entrepreneurs with superb people skills have a competitive edge over others.
See Damon Nofar's slideshow - 8 Tips for an Awesome PowerPoint Presentation - at BusinessInsider.
Take this quiz to see if you have the knowledge to travel like a pro.
Haiku Deck gives their picks for "Decks of the Year.
"Public speaking is hard enough without shooting yourself in the foot with simple mistakes.