Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"Tina Nicolai estimates she's read more than 40,000 résumés since launching Résumé Writers' Ink in 2010.
Karin Hurt (photo, left) asks, "Have you ever felt this way?
Chris Weller presents the 18 spaces - as a one page presentation, or as a slide show.

According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
"There are plenty of frustrations that crop up during your workday.
"Top tips for building a presentation that matters and a Five-part Structure that will help turn your presentation into a conversation.
Take a look at Douglas Conant's manifesto.
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
Baruch College’s Beginner’s Guide to Business Research will point you in the right direction.
Shana Lebowitz relates the story of how Doug Conant (photo, left), former CEO of Campbell Soup Company, continually reached out to employees and what it inspired.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"Internal communication has a lot in common with healthy living.
"I am not a medical expert, but I know communication plays a major role in the overall well-being of both the team and the organization.
"Recently, a marketing firm called to solicit my business.
"Here are 10 things you must avoid doing if you're going to any kind of dinner party: .
"Congrats! You’ve landed your dream internship or you’ve been officially hired for your full-time job.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"The strength of cyberspace is in its numbers.
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Finally, after all that negativity, some positive advice.