Excellence in Business Communication, 13th Edition
Handbook of Grammar, Mechanics, and Usage
"Think it’s easy to leverage social media to provide customer service to customers?
Here's a sponsored article at BusinessInsider.
"Five big-name brands learned this lesson the hard way this year, carelessly tarnishing their reputations and fanning a firestorm of negative publicity in the process.
"Your boss told you to “think outside the box.
"Nothing is more costly to an organization’s culture than a toxic employee.
"Every week, we gather our favorite resources on career advice, smart living tips, and ways to have a little more fun in life and compile it all into our famous Best of the Web newsletter.
"You nailed your interview.
According to Greg Stone (photo, left), "Many executives start presentations about products or initiatives with a vague theme statement, often expressed with as much pith as a puff of smoke: “We have a new focus on customer satisfaction,” or “Our current strategic goals are execution and innovation.
"Cover letters: They strike fear in the hearts of millions, and just uttering the phrase is enough to make a grown man cry.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
"Take the guesswork out of writing numbers in your business communications.
"Our parents warned us about it, but it’s hard to understand until you experience it first hand: as you get older, time seems to fly.
Knowledge @ Wharton covers the case of Turing Pharmaceutical's CEO Martin Shkreli (photo, left).
"Data visualization lets you interact with data.
"The title of Karen Friedman’s most recent book isn’t exactly subtle.
According to Lynn Gaertner-Johnston, "Writing that succeeds in college often fails in business.
"The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications.
"Straightening my office bookshelf this weekend, I found a news clipping I had saved because of its wise words from advice columnist Carolyn Hax.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
Dann Albright reports at MakeUseOf.
"In a recent Better Business Writing class, several participants had a challenge that most of us have: They could not get readers to respond to everything they requested in their emails.
"The talk in your organization focuses relentlessly on generating innovative, disruptive ideas.
"Here’s what the experts predict will be the top social media trends in 2016: .
"Data can be very powerful.
"It would be inaccurate to say that textual content is on the way out.