Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"'The interview is an elimination process," says Dr.
"Chronically-negative people can slow down your momentum and sabotage real success.
"I’ve spent much of the last decade studying (and having) conversations and teaching people how to understand their own exchanges.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Consider these three ways to show gratitude to co-workers who make your life easier.
"Get hired by thinking like the employer.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"Do you experience confusing or disappointing miscommunications?
"If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose.
"Talks on the importance of listening, and how to do it much better.
"Nonverbal communication plays a significant role in our lives, as it can improve a person’s ability to relate, engage, and establish meaningful interactions in everyday life.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"These talks reveal that some things are more within your grasp than you may think, especially if you ask.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
Alyse Kalish (photo, left) has some good advice.
"A position could be an opinion, an idea, or a plan.
"How much does the pace of speech matter in diplomatic speaking?
"Now, as much as I hate to see people bicker like elementary schoolers on the playground, I realize that fighting on Facebook is inevitable for some.
"Below, we've rounded up 18 of the most useful scientific insights into the significance of body language, pulled from Psychology Today, research journals, and a few awesome books.
"The image you choose to portray to others is a big reflection of your true self, but the opposite effect can also be achieved.