Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"You don't have to be born with the power of persuasion.
"Wondering how to build your self-confidence?
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"One of Amazon's largest fulfillment centers is in Phoenix, Arizona.
"Here are the top 10 network security challenges faced by small and midsize businesses (SMBs) in 2015 and tips to address them.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
"Our parents warned us about it, but it’s hard to understand until you experience it first hand: as you get older, time seems to fly.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
Shana Lebowitz reports.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.