Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"Recently, a marketing firm called to solicit my business.
"Here are 10 things you must avoid doing if you're going to any kind of dinner party: .
"Congrats! You’ve landed your dream internship or you’ve been officially hired for your full-time job.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"The strength of cyberspace is in its numbers.
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Finally, after all that negativity, some positive advice.
"You will, however, be judged by the quality of your writing.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
We are not the center of cyberspace.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
"Just about every industry is undergoing some level of digital disruption, and the transformation is only in its infancy, according to McKinsey Digital global leader Paul Willmott, and Jay Scanlan, leader of McKinsey’s Digital Strategy Practice.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
"In real life, most people are fairly law-abiding, either by disposition or because we're afraid of getting caught.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
Excerpted from the book Netiquette by Virginia Shea.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.