Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"One of the biggest challenges you will face in business is handling conflict.
"When your mind is even slightly resisting a task, it will look for novel things to focus on.
"Your teams assume they're talking about the same thing--until they realize they're not.
"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"We celebrate bold entrepreneurs whose ingenuity led them to success, but what happens to those who fail?
"This manager has worked with remote team for 10 years, and has learned that in order for remote teams to be successful–you need to set them up to do so.
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"This kind of discussion is all about degrees of certainty.
"This kind of discussion is all about degrees of certainty.
Business Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking.
"We feel that technology is bad, while it actually isn't.
"Executive voice requires the leader or presenter to not only have the content but to understand the context or role.
"Many artificial intelligence researchers expect AI to outsmart humans at all tasks and jobs within decades, enabling a future where we're restricted only by the laws of physics, not the limits of our intelligence.
"It’s time to use your introversion to your advantage instead of trying to change it.
"If you are a professional who lives on planet Earth.
"AI is one of the hottest topics in the technology world today.
"When we talk about productivity, we usually think about software and lists and time tracking.
"What do successful people do differently?
"As a research scientist at Google, Margaret Mitchell helps develop computers that can communicate about what they see and understand.
"Thinking too much isn't just a nuisance.
"Sending and receiving a follow-up email can be annoying.
"We all want to be more productive, but we’re drowning in a sea of productivity apps and hacks.
"Whether you know it or not, our bodies have a specifically set programming schedule for the best time of day to concentrate, spark new ideas, and experience peak performance.
According to Michael Hyatt (photo, left), "Most of us try to increase productivity by doing more things faster.