Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
"Most job candidates know it's important to make a good impression in the interview.
Randy Krum presents a CopyBlogger.
Dina Spector (photo, left) introduces an infographic from Happify titled - How to Beat Stress and Boost Happiness.
"When a plane is grounded or there are delays, customers sometimes vent their fury on Twitter.
"The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time.
Mikaela Rakos writes an introductory article and presents an infographic on the topic.
The team at The Write Life have prepared an infographic - 25 Editing Tips for Tightening Your Copy.
Ginny Soskey presents an infographic on the topic created by WhoIsHostingThis.
Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.
Stephanie Walden discusses customer relationship marketing (CRM) in a piece at Mashable.
"Even for those who are "in the know" about the benefits of Plus, many have difficulty learning how to use Plus effectively.
Hagan Blount introduces the topic and presents the infographic at TheMuse.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.
To view the whole infographic click on the image to the left or on the link below.
"As consumers use mobile devices more and more to read email, creating flawless designs that are readable and useful in both desktop and mobile environments can be quite a challenge.
"Martha had some strong comments about bloggers, yet her PR folk pitch bloggers in an attempt to tap into their influence with their audience.
"A Utah couple is suing an online merchant that fined them $3,500 for writing a negative review and sparked a financial nightmare for more than a year by reporting the alleged debt to credit rating companies.
To view the entire infographic click on the image or the link below.
Take a look at this summary of a Temkin Group report covering the topic.
"Startups face tremendous pressure while competing with their bigger counterparts.
"The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone has been named the 2013 Financial Times and Goldman Sachs Business Book of the Year.
"So here you go, we present to you our latest infographic — Seven Shocking Stats & Trends about the Internet.
"The most important thing you should keep in mind is if anyone would want to share or recommend the specific post to their family and friends.
"As all entrepreneurs discover sooner or later, it takes more than sound business acumen to bring an idea, no matter how novel, to life.