Excellence in Business Communication, 10th Edition
Chapter 8. Writing Routine and Positive Messages
The Fed is a complicated and sometimes controversial institution; find out what it really does.
This in-depth guide based on extensive research tells you what works and what doesn't.
This in-depth guide offers practical tips for avoiding many types of cultural bias in your writing and speaking.
"The staggering rate of store closures that has rocked the retail industry over the past couple of years is expected to continue in 2019, with roughly the same level of closures expected this year.
"There are many different reasons why you might want to influence people.
"Losing clients can be a nightmare.
"UCLA neuroscience researcher Alex Korb [photo, left] has some insights that can create an upward spiral of happiness in your life," writes Eric Barker in a piece at BusinessInsider.
"When is the last time you sent a card or note to a business associate?
"As entrepreneurs, business owners and leaders, self-awareness is essential to your success.
"As soon as something goes wrong in our lives, we as humans tend to fall into negative thinking patterns.
This in-depth guide based on extensive research tells you what works and what doesn't.
Check out this excerpt from Work Party by Jaclyn Johnson (photo, left).
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"Thinking too much isn't just a nuisance.
"Niceness wasn’t part of the equation.
"Artificial intelligence (AI) is already becoming entrenched in many facets of everyday life, and is being tapped for a growing array of core business applications, including
predicting market and customer behavior, automating repetitive tasks and providing alerts when things go awry.
"Here's how to grow your influence, boost your impression and make a powerful impact.
Stefano Tasselli [photo, left], Martin Kilduff, and Blaine Landis provide the answers at HBR.
"How we perceive ourselves, and the internal stories we tell about who we are, will indeed shape our experiences," writes Kathy Caprino (photo, left) in a piece at Forbes.
"It’s a tough question.
"Are you a giver or a taker?
Here's a quick read on the topic by the nice people at Farnam Street.
"We believe we should work hard in order to be happy, but could we be thinking about things backwards?