".

Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.

"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.

"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.

"Business leaders and entrepreneurs with superb people skills have a competitive edge over others.

"As mobile work styles become increasingly popular, odds are you’re going to wind up hosting a video conference or webinar sometime in the near future.

Download the Dietary Guidelines for Americans

Download DietaryGuidelines2010 to complete Case 12-24.

Download DietaryGuidelines2010 to complete Case 12-26.

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According to Jacqueline Whitmore (photo, left), "When we’re young, our parents and teachers often instill the importance of saying, “thank you.

David Lazarus (photo, left), business columnist with the LA Times, reports.