Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
"It’s not just the application, interview and hiring that brings you the best people.
"Tony Robbins, best-selling author of Money: Master The Game, reveals what you need to do in your 20s to have a better quality of life in your 30s.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"In Alec Ross’s new book, The Industries of the Future, he takes a deep dive into the specific fields he believes will shape our economic future, including robotics and the codification of just about everything.
"Find out how OCF [Operating Cash Flow] can be used to value a company based on their ability to generate cash from operation.
"Amid fundamental shifts in the retail and consumer landscape, consumer-goods manufacturers must rethink the way they manage key accounts.
"What impact could the technology behind Bitcoin have?
"Wharton's Mary-Hunter McDonnell discusses her research on social activism and corporate political clout.
"A team of neuroscientists have built the most intricate map yet for how the human brain processes language.
"We've talked before about how video resumes can be a great way to stand out in your job search, especially when it's a job you really want," writes Erin Greenawald (photo, left).
"People need to be inspired, and they will only feel inspired if their leader is positively disposed — and joyful.
"Changing a habit is HARD.
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"Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly.
"It's no secret that bad customers service drives consumers nuts.
"TED Talks are fun and interesting.
"Maple, a David Chang-backed restaurant in New York City, doesn’t have any tables, cash registers, or waiters.
"Those who succeed in their careers are those who are willing to apply a critical eye to themselves.
"You don't have to be born with the power of persuasion.
"The Happiness Equation author and 1000 Awesome Things creator Neil Pasricha [photo, left] came by to talk about criticism.
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"Tim Urban knows that procrastination doesn't make sense, but he's never been able to shake his habit of waiting until the last minute to get things done.
"The ancient Stoic philosophers are often dismissed as joyless and boring intellectuals.
"Wharton operations, information and decisions professor Senthil Veeraraghavan [photo, left] has made it his business to help businesses figure out how to improve their outcomes with adjustable pricing models – without jeopardizing their relationships with customers.