Business in Action, 9th Ed.
Chapter 14: Customer Communication and Product Distribution
This humorous video illustrates how communication efforts break down and how to avoid common problems
"What can we learn about American intonation and sounding natural in English from analyzing a conversation between Google assistant (yes, I'm talking about a robot) and a real person?
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"The key to more natural English rhythm is understanding what is emphasized and what falls into the background.
"In this American English pronunciation lesson you will learn all about the pronunciation of L at the beginning of words and syllables (the Light L sound) and you will learn how to distinguish L vs R.
"Customer service isn’t simply an expensive, time-consuming obligation.
"Think you know the English language?
"But the struggle doesn't end with finding available warehouse space.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"In part 1 of this 3 part series on American R you will learn what to do with your tongue, lips and jaw to pronounce the R sound and we will practice the American R at the beginning of words.
"What are the first words of a speech?
"What if your attachment to being a "good" person is holding you back from actually becoming a better person?
"Losing clients can be a nightmare.
"When should you put it on them--and when should you put it on yourself?
"Every small business owner wants repeat business.
Rich Bellis (photo, left), Associate Editor at Fast Company, presents the video on the subject.
"People often ask us, “So, what is GTD?
"Chris Zook explains how you can fight bureaucracy by thinking like a founder.
"They all have pros and cons.
Rachel Premack spends the day riding with Miguel Santiago.
"Many of us spend the majority of our waking hours at our jobs.
"Don't avoid confrontation.
"Identify what works for your specific needs.