Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
Kim Lachance Shandrow reports.
"To make sure productivity doesn’t slow after you walk out of the room, do two things after and in between meetings: Quickly send out clear and concise meeting notes and follow up on the commitments made.
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
Shana Lebowitz reports.
See how the equilibrium point represents a balance between supply and demand.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.
According to Erica Dhawan (photo, left), "We need to rethink the way we approach meetings that promotes collaboration and facilitates a responsive and flexible environment.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"In order to have fewer, more purposeful meetings, we need a more robust vocabulary to describe them.
"McKinsey Global Institute director Jonathan Woetzel (photo, left) and MGI senior fellow Anu Madgavkar discuss the economic and ethical reasons why gender equality is a worthy goal.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
"The real question may turn out to be whether you’re working for the wrong boss.
"The fifth anniversary of the Dodd-Frank legislation is an opportune time to resume the debate on whether it has achieved or failed to meet its goal of overhauling U.
"In this article you’ll discover how to analyze your competitors’ social accounts to inspire new marketing ideas.
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"4 tips for getting your colleagues' attention.
"While it can be difficult to break this habit, it isn’t impossible.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.
Laura McMullen shares the advice of Patrick Lencioni (photo, left).
"What Lord of the Rings can teach us about leading meetings that don't make you want to jump out the nearest window: .
Barbara Roche (photo, left) reports.
James A.