Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"Being overwhelmed is no excuse.
"Want to communicate more effectively?
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.
"When you’re in an interview, everything is focused on you – your education, your skills, and the qualities that make you the best candidate for the job.
"Inside the world of professional coaching.
Conversational skills, active listening, negotiation, conflict resolution, nonverbal communication, collaboration, and productive meetings---prepare students for the demands of workplace communication with Excellence in Business Communication's expanded coverage of interpersonal communication.
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"Before you relegate a person to the “no” or “pass” pile, address your reasons for putting them there by asking 'So what?
"Take a look at what you’re wearing — does it convey the complex, intriguing person that you are?
"Take the strategy employed by memory athletes to memorize decks of cards and thousands of digits of pi, and adapt it to get over stranger-name forgetfulness.
"What if your attachment to being a "good" person is holding you back from actually becoming a better person?
"A new book, "The Surprising Science of Meetings," aims to revamp meetings' reputation, with strategies for maximizing their efficiency and eliminating the pain that comes with them.
"In this podcast, Coach Kelly Forrister focuses on the best practices of email communications with others, including appropriate use, writing effective subject lines, creating agreed upon response times, reply to all and more.
"Your mind moves you, but how you move also affects your mind.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Emotions and work are a weird thing.
"The more self-aware you are, the more effective you can be.
"Ever get an uncomfortable feeling in your stomach during a job interview?
"Listen to a fascinating segment with David Allen where he outlines the sources of procrastination, shares a few fun examples of the dynamics at work, and talks about the steps you can take to overcome it.
"To deal with toxic people effectively, you need an approach that enables you, across the board, to control what you can and eliminate what you can’t.
"Check out how your place in the high school ecosystem is likely affecting you today.
"Most people show at least three.
"Having a cluttered desk or inappropriate items in your workspace could be making a bad impression on your colleagues or employers.
"Actually, it’s not just managers that don’t listen – it’s also employees, husbands, wives, kids, students, teachers, and just about human being with two ears.
"Employers will look for you to demonstrate listening skills during job interviews.