Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"How do creative people come up with great ideas?
"Negotiation is problem solving.
"Can we break bad habits by being more curious about them?
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"With the onslaught of emails we receive every day, it's hard to imagine how anyone could keep up professional email habits at all times.
"This presentation will show the truths and lies of body language deception.
"When people think of advocating for their ideas, they think of convincing arguments based on data, facts, and figures.
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"This animated video describes the six universal Principles of Persuasion that have been scientifically proven to make you most effective as reported in Dr.
"Storytelling is an essential leadership skill.
"Career expert and Growth Lab CEO Ramit Sethi [photo, left] shares an easy way to test your business ideas with your friends to see if your idea is something people want.
"Researchers highlighted some key indicators such as bad grammar, spelling and punctuation in posts by trolls.
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.
"Communication, language and style matter in all areas of life.
Here is a YouTube video presented by the Stanford Graduate School of Business on the topic of "how to conduct interviews.
"Our unconscious behaviors have a language of their own, and their words aren't always kind.
"In the early '90s, anthropologist Robin Dunbar [photo, left] proposed that a human being has the capacity to have up to 150 meaningful relationships.
Eric Barker, of Barking Up the Wrong Tree, explains.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
"Neuroscientists talk about how we have one brain but two minds.
"Stanford GSB Professor Jennifer Aaker [photo, left] discusses the importance of stories, and how they can be used as a tool to persuade and shape how others see you.
"Have you ever felt like you're talking, but nobody is listening?