Business in Action, 8th Ed.
Chapter 16: Customer Communication
"Are you a giver or a taker?
"Get ready because this episode is going to take a HUGE weight off your shoulders.
In this podcast Anna Runyan, founder of ClassyCareerGirl.
"If you want to be successful in your career, I have a little-known secret for you.
"What I’ve learned about productivity in the ten years I’ve been hosting The Get-it-Done Guy’s Quick and Dirty Tips podcast.
"Do you ever find yourself in a conversation you don’t want to be having?
"Let’s talk about what we know about how rate of speech impacts credibility and persuasiveness.
"A listener wonders how to manage her frustration after being laid off twice.
Check out this podcast from the folks at SCORE.
Listen to the podcast by Lewis Howes (photo, left) of his interview with Chris Lee.
"Do you hate your voice?
Cailey Rizzo reports at TravelandLeisure.
Erika Morphy (photo, left) covers the topic at CMSWire.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"A position could be an opinion, an idea, or a plan.
"We all have to negotiate in life, whether it’s asking for a bigger raise, nailing down details of a contract or even getting your kids to do their homework.
"Wharton's Peter Cappelli discusses IBM's decision to rethink its remote work policy for some employees.
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
"Serial entrepreneur, angel investor, philanthropist, author and CEO of Bizzultz May McCarthy [photo, left] explains how intuition will help you achieve financial freedom.
"[Recently,] Savvy Psychologist Dr.