"Niceness wasn’t part of the equation.

"Keeping up with social media seems like an impossible task some days.

"It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention.

"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it.

"Amazon CEO Jeff Bezos has a notorious habit of sending his executives an email that has a single character: a question mark," writes Julie Bort (photo, left) in a piece at BusinessInsider.

"Use of technology, especially social networking, has been shown to influence professor-student relationships.

Matthew Lynch reports at TheTechEdvocate.

"Thankfully there are tactics and tools for managing the deluge, and they don’t have to involve achieving the often-elusive (some would say ridiculous) goal of Inbox Zero.

"We consulted Amanda Augustine [photo, left], career advice expert for TopResume, about how to send a clear and compelling message to a company you're dying to work for.

"Managing a business crisis has become increasingly challenging in the world of 24-hour news and Twitter.

".

"You spend weeks preparing for a job interview and give 110% once you're in the hot seat.

"I’ll cop to (possibly) having lost control of my inbox now and again, swamped by the waves of incoming missives flowing over the transom.

"It’s not that I don’t want to cap off my email with something great.

"The next time you want to interrupt yourself for a quick glance at your inbox, don't.

"If you are presenting, odds are you are using your laptop either to walk the listeners through content in a small group, or projected on a screen to a larger group, or online when speaking with a virtual group.

"Video is the marketing juggernaut that continues to grow year over year.

"First and foremost, students must be aware that in mobile communications, brevity reigns.

"In August, the Interactive Advertising Bureau (IAB)’s release of a buyer’s guide for podcast advertising signaled that advertisers and marketers are beginning to take podcasting seriously as a marketing channel.

"In our highly polarized times, just about everyone has experienced the fruitlessness and stress of online political arguments.

"You became a business leader because you’re capable, confident, and intelligent, right?

"How to fix the most common blogging bloopers.

"An infographic by film editing simplifiers Filmora lists nine trends to keep an eye on in the coming year.

"We’re headed toward the end of another year, and it’s time to start planning the next year.

"Before crafting a follow up email, we must first clarify what our objective is to draft a more effective call-to-action.