Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"You can radiate authority without compromising on warmth.
According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
According to Judith Humphrey (photo, left), "The risk in saying “sorry” too much is that apologies carry baggage that can undermine others’ confidence in you.
Travis Bradberry (photo, left) writes on the subject at LinkedIn.
Áine Cain (photo, left) has the list at BusinessInsider.
"How often have you heard a public speaker or presenter dominate a conversation not because the story was so interesting but because the speaker was disorganized?
"Job-hunting is a lot like dating," says Liz Ryan in an article at Forbes.
"This was a big style-update year at the American Copy Editors Society (ACES) meeting.
"Want to do something that will launch you into the new era of HR?
"If you are at work, there's a high chance this article is distracting you from what you from something you should be doing instead.
"Sure, there’s plenty to love about working for a tech giant like Google.
"Most importantly, leaders should be asking these questions before their best people mentally and emotionally check out.
"[Recently,] Savvy Psychologist Dr.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
"There are more reasons than ever to understand how to protect your personal information.
"For startups, reliance on tech can be a double-edged sword.
"If nothing else, avoid the urge to respond in anger or haste.
"Mark Bouton [photo, left], an FBI agent for 30 years and author of "How to Spot Lies Like the FBI," tells Business Insider that he used certain tells to help identify Timothy McVeigh as a suspect in the Oklahoma City bombing.
"Looking forward to your college graduation is inevitable.
"Trouble luring in new business?
"When I was designing ChattyPeople, my chatbot building platform, I realized this: No product survives meeting the customer.
"The hot new concept in data visualization is "data storytelling"; some are calling it the next evolution of visualization (I'm one of them).
"I think we’d all agree that there’s nothing bad about getting promoted or landing a better position at your company," writes Adrian Granzella Larssen (photo, left) at TheMuse.
Kat Boogaard can empathize.
Liz Ryan navigates the terrain in a video presentation and article at Forbes.