Business Communication Today, 15th Ed.
Chapter 14. Planning Reports and Proposals
"It's no secret that bad customers service drives consumers nuts.
"After studying the daily habits of 177 self-made millionaires over the course of five years, Thomas C.
"Maple, a David Chang-backed restaurant in New York City, doesn’t have any tables, cash registers, or waiters.
Kathleen Elkins gives some reverse psychology.
"If you want to get the most out of your online ads, focus on simplicity, not cleverness, new research suggests.
According to Adam Allington (photo, left), "Today, the journey toward complete withdrawal from the labor force can last many years.
"Calling it the most transformative experience of his entrepreneurial life, 29-year-old Colin Grussing [photo, left] has officially made good on a dizzying vow: to build a new business every week for one year.
Shana Lebowitz has the 10.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"Annoying your coworkers, while never a good idea, is one thing.
"When you go in for a job interview, it's imperative that you make a stellar first (and lasting) impression.
Natalie Walters (photo, left) reports at BusinessInsider.
"The strength of cyberspace is in its numbers.
According to Carmine Gallo (photo, left), "And what I keep hearing — over the last few years especially — is this lament that many business students and business professionals cannot communicate as effectively as they should be communicating.
"In my previous life as a recruiter, I mostly had positive experiences with candidates.
"With the publication of her 2015 book Presence, Harvard psychologist Amy Cuddy let readers in on a secret.
"Wondering how to build your self-confidence?
Rachel Gillett tells the tale of J.
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
Jillian D'Onfro has the details at BusinessInsider.
"The first question of any interview—the tricky “tell me more about how you got to where you are today” question—is an obvious icebreaker.
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"It can be easy to forget that interviews aren’t about you.
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
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