".

"Focusing on federal truth-in-advertising standards, this A-to-Z primer is an essential resource for businesses of any size.

Rebecca Greenfield reports.

".

Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.

"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.

Check out our gallery at Pinterest.

Aja Frost and TheMuse.

"Amit Agarwal is the founder of Digital Inspiration, a popular tech & how-to website since 2004.

"Educators are often admonished to design work that 'leaves the classroom.

"There are many different ways of telling a story, but everything starts with an idea.

"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.

Created by Bovee and Thill, the authors of the best-selling college textbooks in business communication for more than 25 years, and the ONLY authors who explain and illustrate in every chapter in their textbooks how mobile is revolutionizing business communication.

"If you’re a blogger, content writer, journalist, or novel writer, here are 10 FREE online tools that I recommend you to use to make your writing life a whole lot easier: .

Sig Ueland presents the tools at PracticalEcommerce.

"Business leaders and entrepreneurs with superb people skills have a competitive edge over others.

10-31: USA Hockey

9-34: Whole Foods Market 9-39: USA Water Polo 9-42: Curves

8-32: JetBlue Twitter account 8-33: Lee Valley Tools 8-39: Yelp

Get everything you need to know from the Mobile Marketing Association.

The communication professionals at CommPRO explore the good and bad in crisis communication.

One Page Love has a large gallery of one-page webs designs.

Usability experts at Nielsen Norman Group offer dozens of research-based articles on effective communication using mobile devices and other technologies.

"Google is a more powerful tool than most people realize.

According to Jacqueline Whitmore (photo, left), "When we’re young, our parents and teachers often instill the importance of saying, “thank you.